Ticketing Process

Effective Date: December 21, 2025
Last Updated: December 21, 2025

This Ticketing Process & Verification Policy explains how My Flights Portal, Inc. (“My Flights Portal,” “we,” “us,” or “our”) processes flight bookings, issues tickets, and performs verification and fraud-prevention checks.

1. Our Role as an OTA

My Flights Portal is an independent, self-operated Online Travel Agency (OTA) and an ARC-accredited agency (ARC No. 33760075).

We act as an intermediary between the traveler and the airline.

• Airlines control fares, seat availability, ticket rules, and flight operations
• Ticket issuance is subject to airline confirmation and settlement approval
• A booking is not considered ticketed until an electronic ticket (e-ticket) is issued

2. Booking Initiation

A booking begins when a customer:

• Selects an itinerary
• Provides traveler details
• Authorizes payment

At this stage, the reservation may be placed in a pending or processing status and is not yet ticketed.

3. Real-Time Availability & Fare Validation

• Fares displayed or quoted are real-time and dynamic
• Airline prices, taxes, fees, and availability may change before ticket issuance

If a selected fare becomes unavailable, we may contact the customer to:

• Offer an alternative option, or
• Cancel the reservation without ticket issuance

4. Payment Authorization & Security

• All payments are handled using PCI DSS–compliant processes.
• Payment authorization is required before ticket issuance
• No full card numbers or CVV data are stored
• Transactions may be subject to additional verification for security purposes

A successful authorization does not guarantee ticket issuance if further checks are required.

5. Fraud Prevention & Verification Checks

To protect customers, airlines, and our platform, My Flights Portal performs mandatory fraud-prevention and risk-assessment checks on certain bookings.

These checks may include (but are not limited to):

• Name consistency verification
• Billing address validation
• IP and device analysis
• Transaction pattern review
• Airline or payment-processor risk flags

🔍 Name Mismatch Verification

If the payer’s name differs from the passenger’s last name, or if there is a mismatch between:

• Cardholder name
• Passenger name
• Contact details

we may temporarily pause ticket issuance and contact the customer for verification.

This is a standard industry security practice and does not indicate wrongdoing.

6. Customer Contact During Verification

If additional verification is required, we may contact the customer via:

• Phone
• Email
• Live chat

We may request confirmation or documentation solely to validate authorization and reduce fraud risk.

Failure to complete verification within a reasonable timeframe may result in:

• Cancellation of the reservation, or
• Voiding of the authorization, where applicable

7. Ticket Issuance Timeline

• Ticketing may take up to 24 hours (or longer in exceptional cases) after payment authorization
• Once ticketed, an e-ticket and confirmation email are sent to the registered email address
• Ticket issuance is subject to airline approval and settlement acceptance

8. Unsuccessful Ticketing Scenarios

A reservation may not be ticketed if:

• Fare or seat availability changes
• Payment authorization fails or is declined
• Required verification is not completed
• The airline rejects the transaction
• The booking is flagged as high risk

In such cases, any authorized amount is handled according to payment processor and airline rules.

9. Post-Ticketing Responsibility

Once a ticket is issued:

• The ticket becomes subject to the airline’s fare rules
• Changes, cancellations, refunds, and penalties are governed by airline policies
• My Flights Portal assists with post-booking support as permitted by fare conditions

10. Airline-Initiated Changes

My Flights Portal is not responsible for:

• Airline schedule changes
• Cancellations
• Aircraft changes
• Operational disruptions

Such events are controlled solely by the airline.

11. Customer Responsibility

Customers are responsible for:

• Providing accurate passenger and payment details
• Ensuring names match valid government identification
• Responding promptly to verification requests
• Reviewing fare rules before confirming booking

12. Transparency & Compliance Commitment

This ticketing process is designed to:

• Protect customers from unauthorized transactions
• Prevent fraud and chargebacks
• Comply with airline, ARC, DOT, and payment-network standards

Our verification procedures are non-discriminatory, security-driven, and industry-standard.

13. Contact & Support

For ticketing or verification assistance:
📞 Phone: +1-855-738-4269
📧 Email: 1142 Hicksville Rd, Massapequa, NY 11758 | US
💬 Live Chat: Available on www.myflightsportal.com

Final Disclosure

By booking with My Flights Portal, you acknowledge that ticket issuance is subject to airline availability, payment authorization, and security verification, and that additional checks may be required to protect all parties involved.